Page 34 - July2023

July 2023 July 2023
CITIZENS ADVICE BERE REGIS THOSE BYGONE DAYS

a Photographic Exhibition
Package Holidays
(A trip down memory lane seen through the lens of a camera)
We’ve booked a package holiday abroad, but after a
friend’s recent terrible experience when things went wrong on a similar trip, we
are wondering what help is available if something similar should happen to us? This will be a fantastic
Hopefully you’ll have a lovely time but if something does go wrong with your photo Exhibition of Old
package holiday, the Citizens Advice website has lots of information about what Bere Regis on Saturday
th
to do and what compensation you may be eligible for. 28 October at the
Village Hall in North
Firstly, tell the company or travel agent you booked with as soon as possible. This Street between 10am -
way you’re more likely to be able to get it sorted quicker. If you don’t say 6pm
anything until you get home, you might get less or no compensation at all.
Mark Bennett has
If your holiday trip turned out to be lower in value than the one you originally specially produced two
booked you can make a claim for ‘loss of value’. For example, if you paid for a brilliant souvenir booklets
deluxe room but only got a standard one, and it wasn't sorted out at the time you
can claim back the difference in value. You can also claim compensation for
any extra money you have to spend while away; for example the hotel was a bus
ride away from the beach rather than across the road as advertised. This is called
claiming for ‘out-of-pocket expenses’. If this does happen make sure you keep all
your tickets or receipts for things like bus journeys. of this exhibition and
they will be on sale.
If big parts of the trip you booked didn’t happen, or services weren’t provided - Many photos from Mark
for example a planned two-day excursion was cancelled and no alternative was and Pauls collections will
organised - you can make a claim for ‘loss of enjoyment’. You can also make this take you on a journey
claim if something happens that causes you distress or disappointment, such as back in time to the Bere
the pool was closed for the whole of your stay. Note there’s no strict guidance on Regis of yester year
how much you can claim for loss of enjoyment but any claim you make must be
reasonable.

However, you can’t get compensation if you simply didn’t enjoy the holiday or if
the problem was out of the holiday company’s control - like bad weather. Check
the information you received when you made the booking to see what you’re
supposed to get. If you don’t get the service you’ve been promised, you may be
entitled to compensation for breach of contract. You might also be able to claim
from your travel insurance – check if your policy covers this. when the horses and carts
If you’re still not sure what to do, call the Citizens Advice consumer helpline 0808 travelled the roads and
223 1133 or our general Adviceline 0800 144 8848 between 10am and 4pm bread was baked in the
Monday to Friday, or check local office opening times at https:// village.
centraldorsetca.org.uk/ There will be a Raffle and
Refresh men ts an d a

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