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December 2018                                                                       December 2018
                                                                                            DORSET TRADING STANDARDS
       NEWS FROM BERE REGIS

       PRIMARY AND PRE-SCHOOL                                                               Dorset County Council Trading Standards Service check and
                                                                                            approve businesses so you don’t have to.
       Southbrook, Bere Regis, BH20 7DB  01929 471334
                                                                                            For more information visit www.buywithconfidence.gov.uk or
                                                                                            call 08454 040506.
       Bere Regis School Apprentice Afternoons: ‘It                                         To report or seek advice about problems you have
                                                                                            experienced when dealing with a trader call 08454 040506.
       inspires me!’
       Apprentice Afternoons are a new educational event that run
       once  a  month  at  Bere  Regis  Primary  School.  We  do  this                     National Consumer Week is an annual campaign which aims to raise awareness
                                                                                           of consumer issues, rights and resources available to help people when they need
       because  it  helps  us  to  learn  new  skill  (such  as  knitting,  sign           it. Every year the campaign covers a different topic, and this year the theme is
       language,  golf,  drawing,  singing,  cooking,  origami,  first  aid).  These  are  run  by   online marketplaces, specifically focussing on those that sell goods.
       teachers and parents that are kind-hearted enough to give up their time to help
       us learn a new skill. We really enjoy them and we would like to learn some more,    This year’s campaign will be launching on the 26th November; ‘Cyber Monday’ a
       different skills.                                                                   big pre-Christmas shopping day where there will be millions of people shopping
                                                                                           online, including using online marketplaces. Online shopping is now a big part of
                                It  was  fun  to  work  with  different  age  groups  and
                                children we wouldn’t normally see. We got to know          everyday life in the UK. In 2016, £154 billion was spent on the internet in the UK,
                                                                                           and the vast majority of consumers (84%) are considered online shoppers. This shift
                                each  other  better  and  each  and  every  one  of  us
                                learnt  new  skills  to  use.  It  is  a  really  fun  afternoon   to  online  spending  is  increasing,  and  while  many  online  sales  will  be  with
                                because we get to choose from a range of activities        established businesses, a significant proportion are from small or private sellers via
                                which  we  don’t  always  get  the  chance  to  do  in     online marketplaces.  While there are also benefits, people are having a range of
                                class.  The  Apprentice  Afternoons  are  positive         problems when using online marketplaces. The main issues consumers reported to
                                because  you  learn  new  things  and  develop  skills     the Citizens Advice consumer service were:
                                such   as   common    sense,   confidence   and            ● being sold faulty goods, or goods that went faulty shortly after sale.
                                responsibility.
                                                                                           ● goods not arriving or not being sent by the seller.
                                A few people learnt a talent or life skill they can use
                                in  the  future.  “I  can  now  bake  gluten-free  cakes   ● goods being misdescribed in the sales adverts.
                                which  helps  with  being  a  celiac,”  a  year  6  pupil
                                called   James    said.   Within   the   netball            If you are buying from an online store even if the goods are second hand, you will
                                                                                           still have the right to:
                                apprenticeships, we learnt the seven positions of the
       sport  which  were:  goalkeeper,  goal                                              ● cancel the goods from the time you placed the order until 14 days from the day
       defence,  wing  defence,  centre,  wing                                             after  you  received  the  goods  (you  then  have  14  days  from  the  point  of
       attack,  goal  attack  and  goal  shooter.                                          cancellation to return the goods)
       We  learnt  a  lot  of  netball  skills  and  it
       would  be  good  to  learn  different  skills                                       ●  accurate  information  and  for  the  goods  to  be  correctly  described.  The  seller
                                                                                           must notify you of any faults or problems with the item
       about other sports.
                                                                                           ● a right to repair, replacement or refund if the goods are faulty
       Some  children  tried  out  singing;  it  was
       very  enjoyable  and  some  people                                                  For advice on this, or to report something to Trading Standards, call the Citizens
       improved  their  singing  skills  and  it                                           Advice consumer helpline on 03454 04 05 06.
       boosted their confidence. It helps to be
       able to work with different people. We

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