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April 2020 April 2020

DORSET TRADING STANDARDS

Dorset Council Trading Standards Service check and approve
businesses so you don’t have to.
For more information visit www.buywithconfidence.gov.uk or
call 08454 040506.
To report or seek advice about problems you have
experienced when dealing with a trader call 08454 040506.

New freephone number for the Citizens Advice Consumer Service: 0808 223 1133
This is who to contact with consumer problems, where consumer advice is
needed or if you want to report something to Trading Standards?

There is a new freephone number for residents to use to call the national Citizens
Advice Consumer Service – this service is funded by central Government and is
the first point of contact for any consumers needing advice on unfair trading, or
unsatisfactory goods and services they have bought, or to report a matter to local
Trading Standards, at Dorset Council.

This replaces the normal rate 03454 04 05 06 number, which will still work and carry
an introductory message to invite callers to make use of the freephone number.
An adviser will answer your call as soon as possible, usually within a few minutes.
Once you are speaking to an adviser your call should take an average of 8 to 10
minutes.
Calls are free from mobiles and landlines using the new number: 0808 223 1133.

More details on the Dorset Council website, Trading Standards pages: https://
www.dorsetcouncil.gov.uk/business-consumers-licences/trading-standards/
trading-standards-consumer-advice/trading-standards-consumer-advice.aspx .

To enable Trading Standards to investigate offences and intervene in appropriate
cases, referrals from Citizens Advice are made electronically overnight or by
instant call contact where required.

0808 223 113 3

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