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December 2018 December 2018
DORSET TRADING STANDARDS
NEWS FROM BERE REGIS

PRIMARY AND PRE-SCHOOL Dorset County Council Trading Standards Service check and
approve businesses so you don’t have to.
Southbrook, Bere Regis, BH20 7DB 01929 471334
For more information visit www.buywithconfidence.gov.uk or
call 08454 040506.
Bere Regis School Apprentice Afternoons: ‘It To report or seek advice about problems you have
experienced when dealing with a trader call 08454 040506.
inspires me!’
Apprentice Afternoons are a new educational event that run
once a month at Bere Regis Primary School. We do this National Consumer Week is an annual campaign which aims to raise awareness
of consumer issues, rights and resources available to help people when they need
because it helps us to learn new skill (such as knitting, sign it. Every year the campaign covers a different topic, and this year the theme is
language, golf, drawing, singing, cooking, origami, first aid). These are run by online marketplaces, specifically focussing on those that sell goods.
teachers and parents that are kind-hearted enough to give up their time to help
us learn a new skill. We really enjoy them and we would like to learn some more, This year’s campaign will be launching on the 26th November; ‘Cyber Monday’ a
different skills. big pre-Christmas shopping day where there will be millions of people shopping
online, including using online marketplaces. Online shopping is now a big part of
It was fun to work with different age groups and
children we wouldn’t normally see. We got to know everyday life in the UK. In 2016, £154 billion was spent on the internet in the UK,
and the vast majority of consumers (84%) are considered online shoppers. This shift
each other better and each and every one of us
learnt new skills to use. It is a really fun afternoon to online spending is increasing, and while many online sales will be with
because we get to choose from a range of activities established businesses, a significant proportion are from small or private sellers via
which we don’t always get the chance to do in online marketplaces. While there are also benefits, people are having a range of
class. The Apprentice Afternoons are positive problems when using online marketplaces. The main issues consumers reported to
because you learn new things and develop skills the Citizens Advice consumer service were:
such as common sense, confidence and ● being sold faulty goods, or goods that went faulty shortly after sale.
responsibility.
● goods not arriving or not being sent by the seller.
A few people learnt a talent or life skill they can use
in the future. “I can now bake gluten-free cakes ● goods being misdescribed in the sales adverts.
which helps with being a celiac,” a year 6 pupil
called James said. Within the netball If you are buying from an online store even if the goods are second hand, you will
still have the right to:
apprenticeships, we learnt the seven positions of the
sport which were: goalkeeper, goal ● cancel the goods from the time you placed the order until 14 days from the day
defence, wing defence, centre, wing after you received the goods (you then have 14 days from the point of
attack, goal attack and goal shooter. cancellation to return the goods)
We learnt a lot of netball skills and it
would be good to learn different skills ● accurate information and for the goods to be correctly described. The seller
must notify you of any faults or problems with the item
about other sports.
● a right to repair, replacement or refund if the goods are faulty
Some children tried out singing; it was
very enjoyable and some people For advice on this, or to report something to Trading Standards, call the Citizens
improved their singing skills and it Advice consumer helpline on 03454 04 05 06.
boosted their confidence. It helps to be
able to work with different people. We

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